Frequently Asked Questions
What is your return policy?
You can return your items within 30 days of delivery.
Return shipping costs are typically the customer’s responsibility, unless the item is damaged or incorrect. In such cases, we will cover the return shipping.
Once your return is received, please allow up to 10 business days for your refund to be processed and issued to your original payment method.
For more details, please refer to our Return & Refund policy.
How do I return an item?
To start a return, please contact our customer service at info@trendlis-boutique.com
You will receive a return number along with further instructions.
Return shipping costs are generally the responsibility of the customer, unless the item is defective or incorrect.
What are your delivery costs?
We offer free shipping on all orders, with no minimum purchase required.
Do you ship internationally?
At this time, we only ship within the UK.
For more details, please refer to our Shipping Policy.
Within 2 to 3 business days, orders are processed. Transit time (Monday through Friday) is about 4 to 9 business days after dispatch. Delivery will take 6 to 12 business days in total.
Please visit: Shipping Policy for additional details.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking details.
You can use this to follow your order at any time via our Track & Trace page.
Which payment methods do you accept?
We accept a range of secure payment options:
- Credit & debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay, Shop Pay
Industry-standard encryption is used to protect and encrypt your payment information.
For more information, please refer to our Payment Policy.
Still have questions?
Our support team is always here to help. Feel free to contact us at any time.